Support & FAQ

Enter your email in the app and we send you a one-time code. Type it in and you’re signed in. There are no passwords to remember. If the email doesn’t arrive within a minute, check your spam folder and make sure the address is spelled right.

Spinder covers 65 major U.S. metro areas, listed in the app under “Choose search region.” Florida is outside the service area. Booking opens city by city as spinners join; if your city isn’t open yet, join the waitlist in the app and we’ll email you the day it opens.

Yes. Profiles, booking requests and client access all live in the Spinder iPhone app. This website is for browsing and information.

Yes. Any signed-in client can view performer profiles, photos, videos and reviews for free.

Client access is $29.99 per month, billed through the App Store. It unlocks sending booking requests to every performer in your area. There is no free trial.

Open Settings on your iPhone, tap your name, then Subscriptions, and cancel Spinder there. Access continues until the end of the period you’ve paid for. Spinder can’t cancel App Store subscriptions on your behalf.

Tap Book on a performer, enter your business name, the job address, start time and hours, and send. The performer replies “interested” or declines in the app. You then agree on the details together.

No. Performers set their own rates and you pay them directly. Spinder never takes a cut of what you pay a performer, and it doesn’t process that payment.

Once the performer marks a job completed, you can leave one review for that job. It appears on their profile.

No. Listing is free and always will be. Clients pay for access; you don’t.

Your name, city, a bio, what you do (spinner, holder or dancer), your hourly rate, minimum hours, how far you’ll travel, up to two photos and one performance video under 20 seconds. Your ZIP code is used for your travel area and is never shown to clients.

Keep your profile complete and switch on “Available today” when you’re free; clients can filter by it. When a client sends a request it appears in your Requests tab. Reply “I’m interested” or decline. Then confirm the rate, travel and payment with them directly.

Directly by the client, on the terms you agree together. Spinder doesn’t hold or process performer payments.

You can edit your profile any time from My Profile. To remove it entirely, delete your account (see below).

No. Your email is used only for sign-in and job updates. Clients see performers’ first names, city and profile details; performers see the client’s business name and job details.

Open their profile or the request and tap the ⋯ menu. Report sends the details to us privately; Block hides you from each other and stops new requests in either direction. We review every report.

In the app, go to My Profile (performers) or Account (clients), scroll down and tap “Delete my account.” This permanently removes your profile, photos, video, requests, reviews and sign-in. It can’t be undone. App Store subscriptions are managed separately in your iPhone Settings.

Email us at hello@spinderapp.com. We answer within one business day.